GM PhotoStore Help Center
Placing a Order on the Web
When you place a secure order on our website, you will normally receive a confirmation email within 15 minutes. If you are unable to locate your confirmation email, please email or call us for a copy of your confirmation email.
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
Ordering by Phone, Fax or Regular Mail
To place an order by telephone, please call us toll free at 800-558-2550 or at 707-766-6391. GM PhotoStore Customer Service Representatives are available normal Business days 9:00AM until 3:00PM (Pacific Time) Monday to Thursday. We close at 2:00PM on Fridays and we are closed for most major holidays.
To place an order by fax, you may send your order to 707-766-8400. You will need to either mail a check or money order (see below), or call Customer Service with your credit card information.
To place an order with a check or money order, please mail your order and your payment (including shipping charges) to:
615 2nd Street
Petaluma, CA 94952
Please include your name, billing address, shipping address, phone number and email address with your check or money order.
Shipping is available to locations in the United States only.
Our high-quality, GM Photostore images are printed on demand when you order them. On average, your print will be processed and shipped within 2 to 5 business days. Framed prints will take 7 to 12 business days to ship.
All images are hand packaged by our expert staff to insure that they will not be damaged in transit. Larger prints will be shipped in special designed photographic shipping containers.
Shipping prices are based upon the total order value and number of prints ordered. Estimated shipping costs are available in your shopping cart.
Returns & Exchanges
At GM PhotoStore, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 45 days. We will gladly exchange it, or refund your purchase.
To return or exchange an item, you MUST email us at email@example.com OR call our Customer Service Department at 800-558-2550 for a Return Merchandise Authorization Number (RMA#) prior to returning merchandise. A Customer Service Representative will give you the correct address to send your return to. GM PhotoStore is not responsible for lost or stolen return packages.
If we made an error on your order, GM PhotoStore will gladly reimburse you for return ground shipping charge upon receipt of your merchandise. We do not issue call tags in most cases. Shipping reimbursement will be credited back to the original purchase credit card and the correct merchandise will be promptly sent to you. Merchandise must be returned in its original condition and within 45 days of original purchase (invoice date).
Some items are subject to a 15% restocking charge.
We recommend return merchandise be shipped with a tracking or delivery confirmation number, either through UPS or regular USPS Mail.
A credit for the cost of the returned merchandise will appear on the original credit card used to make your purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
Frequently Asked Questions
What print sizes and formats are available?
Most prints are available in a standard size of 24" x 16". For a custom sized print, please contact us.
Do you crop images to fit the paper size?
In order to maintain the integrity of the original photograph, we do not crop to fit the print paper proportions. Therefore, your borders may vary according to the proportions of the original image format.
I notice your images have a watermark; does my print come like this?
This watermark is on some of the images on the website, but is NOT included on your prints.
What should I do if I'm having trouble ordering online?
You can always contact us at GMPhotoStore@mallservicesgroup.com and include a telephone number where we can reach you. We would be happy to take your order over the phone.
Who can I talk to if I have a specific question about a photo?
For information regarding the professional use of GMPhotoStore images, please email firstname.lastname@example.org.
How does the quality of your prints compare to other services?
Our museum quality prints are crafted using Light Jet printers and the latest and best available Kodak paper. We use state of the art multi-layer color papers that provide image stability for more than 100 years before any noticeable fading occurs.
Contact GM PhotoStore
You may reach GM PhotoStore at 800-558-2550 (707-766-6391). Customer Service Representatives are available from 9:00AM until 3:00PM Pacific Time Monday - Thursday, and from 9:00AM until 2:00PM Pacific Time on Fridays. GM PhotoStore is closed on major business holidays.
Fax us at 707-766-8400
615 Second St.
Petaluma, CA 94952
Email us at GMPhotoStore@mallservicesgroup.com
Please allow one business day for a response to your email.